ORDER & SHOPPING INFORMATION

How can I order?

Samples Orders:

Samples orders are usually placed to see quality and testing and make changes for bulk orders, so we do not offer refund or exchange for sample orders, after samples if you order in bulk please read the terms and conditions below.

Bulk Orders:
If unfortunately, you noticed anything wrong, All faulty products must be returned to us within 4-5 days of receiving the item(s). Shipping costs will be at the buyer’s expense, after a thorough inspection, if deemed faulty, we will get in touch with a resolution. Products which have customized logo are manufactured for you so we do not offer Refund or Exchange for them.
We will re-fix or send new (Depends on the changes you want).

If the product has been damaged from negligence, drop, or breaking during transit. Lashes Tweezer will not be held responsible for the damages and any goods to be returned to the buyer will be at the buyer’s expense.

What are the Delivery charges for orders?

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for the shipping cost to the customer.
Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.

How long will delivery take?

DUE TO COVID-19, PLEASE NOTE THAT WE WILL NOT ABLE TO GUARANTEE DELIVERY SERVICE AS USUAL. FOR THIS REASON, IF YOU DO NOT RECEIVE YOUR PARCEL WITHIN THE USUAL PROMISED DELIVERY TIME, YOU WILL NOT BE ABLE TO MAKE A CLAIM FOR IT.

We are sorry for the inconvenience this may cause you.

In these difficult times, we hope you would understand this is out of Lashes Tweezer’s control.
We are operating under restricted business hours, from 9 am to 5 pm.

When changes to the order can be made?

Changes to orders must be made by 11:59 pm the same day an order is placed. Orders placed on a weekend or holiday can be changed or canceled up until 9:00 am the following business day by  email crossedgecorporation@gmail.com
Business days are Monday through Friday, excluding holidays.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

All the orders will be fulfilled with 30% Upfront Payment and 70% Payment after the completion of production.

What should I do if I receive a damaged or wrong product?

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Can I change or cancel my order?

Changes to orders must be made by 11:59 pm the same day an order is placed. Orders placed on a weekend or holiday can be changed or canceled up until 9:00 am the following business day by  email info@gmail.com
Business days are Monday through Friday, excluding holidays.

What is "package tracking" in my orders?

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.