ORDER & SHOPPING INFORMATION
Samples orders are usually placed to see quality and testing and make changes for bulk orders, so we do not offer refund or exchange for sample orders, after samples if you order in bulk please read the terms and conditions below.
If unfortunately, you noticed anything wrong, All faulty products must be returned to us within 4-5 days of receiving the item(s). Shipping costs will be at the buyer’s expense, after a thorough inspection, if deemed faulty, we will get in touch with a resolution. Products which have customized logo are manufactured for you so we do not offer Refund or Exchange for them.
We will re-fix or send new (Depends on the changes you want).
This price will be the final price for the shipping cost to the customer.
DUE TO COVID-19, PLEASE NOTE THAT WE WILL NOT ABLE TO GUARANTEE DELIVERY SERVICE AS USUAL. FOR THIS REASON, IF YOU DO NOT RECEIVE YOUR PARCEL WITHIN THE USUAL PROMISED DELIVERY TIME, YOU WILL NOT BE ABLE TO MAKE A CLAIM FOR IT.
We are sorry for the inconvenience this may cause you.
In these difficult times, we hope you would understand this is out of Lashes Tweezer’s control.
We are operating under restricted business hours, from 9 am to 5 pm.
All the orders will be fulfilled with 30% Upfront Payment and 70% Payment after the completion of production.
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.