ORDER & SHOPPING INFORMATION
Samples orders are usually placed to see quality and testing and make changes for bulk orders, so we do not offer refund or exchange for sample orders, after samples if you order in bulk please read the terms and conditions below.
Bulk Orders:
If unfortunately, you noticed anything wrong, All faulty products must be returned to us within 4-5 days of receiving the item(s). Shipping costs will be at the buyer’s expense, after a thorough inspection, if deemed faulty, we will get in touch with a resolution. Products which have customized logo are manufactured for you so we do not offer Refund or Exchange for them.
We will re-fix or send new (Depends on the changes you want).
This price will be the final price for the shipping cost to the customer.
DUE TO COVID-19, PLEASE NOTE THAT WE WILL NOT ABLE TO GUARANTEE DELIVERY SERVICE AS USUAL. FOR THIS REASON, IF YOU DO NOT RECEIVE YOUR PARCEL WITHIN THE USUAL PROMISED DELIVERY TIME, YOU WILL NOT BE ABLE TO MAKE A CLAIM FOR IT.
We are sorry for the inconvenience this may cause you.
In these difficult times, we hope you would understand this is out of Lashes Tweezer’s control.
We are operating under restricted business hours, from 9 am to 5 pm.
We offer a variety of shipping options, including standard shipping and expedited shipping. The available options may vary depending on your location and the items in your order.
We may offer free shipping on select items or orders that meet a certain minimum purchase amount. You can check the product page or your shopping cart to see if an item or order qualifies for free shipping.
Once your order has shipped, we will send you a tracking number and a link to track your package. You can also log in to your account on our website to view the status of your order.
We may be able to change your shipping address if your order has not yet shipped. Please contact us as soon as possible to request a change.
We do not currently offer in-person pickup for orders.
PAYMENT INFORMATION
All the orders will be fulfilled with 30% Upfront Payment and 70% Payment after the completion of production.
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Our return policy allows you to return most items within a certain period of time for a refund or store credit.
The timeframe for returns may vary depending on the item and the reason for the return. Please check the product page or contact us for more information.
The cost of return shipping may be the responsibility of the customer or the seller, depending on the reason for the return. Please see our return policy for more information.
Most items are eligible for returns, but some items may be final sale or non-returnable. Please see our return policy or contact us for more information.
We may be able to offer an exchange instead of a return, depending on the item and the circumstances. Please contact us for more information.